INTRODUCING ASAPP OXP® 19
Engage your members with ASAPP OXP’s latest version
The ASAPP OXP Version 19.0 Roadmap Enhancement release includes several exciting new features and platform enhancements to the origination and engagement feature sets to improve both customer and staff experiences.
NEW FEATURES - ORIGINATION
Support For New Business Types
The business application now supports the addition of sub-types, configurable in the backend administrator portal. When enabled, applicants can select their business sub-type on the business application landing page prior to product selection.
Business sub-types can be used to target specific product offerings, tailor document upload requirements, as well as configure specific forms for filling and digital signature.
FHSA Account Type Support
Support for First Home Saving Accounts has been added to the retail application process. When configured, applicants can apply for FHSA accounts and the appropriate plan types are issued to core banking during committal.
Additional Improvements
Several other smaller improvements have been included, such as:
• Change tracking has been added to personal configuration, business configuration, and site configuration sections in the backend and will retain a history of any changes performed in these areas.
• Add applicant functionality in the application details has been extended to allow ID uploads.
• Lending summaries are now included in the printable/downloadable application view.
• Content bocks have been re-organized in the backend to facilitate content management.
NEW FEAUTURES - ENGAGEMENT
Batch Assignment
To ensure that a Conversation and its linked items can be reassigned in bulk, a Batch Assign function has also been added to the Conversation, Opportunity and Concern details page.
Modal Movement and Minimization
View and Create modals for all CRM objects (Conversations, Opportunities, Conversations, Concerns, Notes and Sales) can now be dragged around the screen to reveal underlying information. If a user needs to access information on a different page, these same modals can be collapsed into the site's left navigation and menu using a new minimize action, after which they can navigate throughout the site.
Collapsed objects retain all previously entered data and can be maximized by selecting the collapsed icon.
ECM File Archiving, Restoration
To support the maintenance of files, the ECM module now supports the ability to archive and restore files. Archived files are no longer visible from linked objects or member profiles. These files can be restored, in which case all previous links are reinstated, and the file is once again accessible from these links.
Access History
An Access History page has been added to member and prospect profiles (retail and business) that identifies when and by whom a profile has been viewed.
The page also summarizes changes made to the member's/prospect's information across the Summary, Information and Contact pages, including when it was changed, who submitted it, and what piece of data was edited, added or deleted.
Member Representative Roles
When Credit Union staff are the primary point of contact for a given member, they can use the Member Representatives feature to link themselves to the member’s profile.
Representative Roles are a new type of User Group. If an item should be actioned by a specific role, users can list the Representative Role User Group as the Assignee, and the system will first look to see if a user is listed for that member under the role. If one is found, the item will be assigned to that individual; if one is not found, the item will be assigned to the group.
Additional Improvements
Several other smaller improvements have been included, such as:
• If the Task notification feature is enabled for Users or User Groups, and a task is added to a Conversation, Opportunity or Concern either during the create or edit event for these parent items, the system will now send a notification email advising of the Task’s assignment.
• When creating a new CRM object, if information has been entered in any field and the user hits the ‘x' icon in the modal’s top right corner the system will display a confirmation message about the cancellation. This advises the user that all data will be discarded and helps prevent unnecessary loss of data should the user have selected the 'x' by accident.
• The Opportunity, Conversation and Concern importing procedure has been optimized to improve processing time of high-volume imports.
The ASAPP OXP Version 19.0 Roadmap Enhancement includes a broad set of new capabilities introduced across the platform based on Client-Partner feedback and showcases our continued commitment to bringing innovative capabilities to our Client-Partners and their customers.
ASAPP OXP® 18
The ASAPP OXP® Version 18.0 Roadmap Enhancement release includes several exciting new features and platform enhancements to the origination and engagement feature sets to improve both member and staff experiences.
NEW FEATURES - ORIGINATION
Retail UI Improvements
The retail application user interface has been refreshed to improve the application experience for both in-branch and member self-serve retail applications.
This includes new page layouts and styling across the entire retail application journey.
Business Document Portal
To facilitate business application processing and adjudication, the document portal capabilities available for retail applications have been extended to business applications.
This allows certain documents to be deferred until post-application submission to facilitate application completion and provides a new tool for staff to request additional supporting documents from the backend administrator panel allowing members to upload these securely from any location
Additional Improvements
Several additional improvements have been implemented, including support for additional manual approval capabilities, general performance improvements, new ways to search and locate applications more easily, and more.
NEW FEAUTURES - ENGAGEMENT
Enhanced Import Capabilities
The engagement modules have been extended to support new and improved import capabilities for opportunities, conversations, and concerns. This facilitates deployment of these items out to staff or user groups and serves as a foundation for new ASAPP OXP Opportunity Engine™ driven automation being introduced across versions 19.0 and 20.0 later this year.
Search Interface Improvements
Improvements to search interfaces across the platform have been made to improve responsiveness and performance and provide new ways to search and locate items by staff or by user groups.
You can now search conversations, opportunities, concerns and tasks based on their group assignments to facilitate locating items that need to be picked up by you or your team.
Assignment Notifications
Optional notifications for new assignments have also been introduced, allowing staff to receive prompts in real-time as new conversations, opportunities, concerns or tasks are assigned to them through manual assignment or through bulk actions to ensure these can be actioned promptly.
The ASAPP OXP Version 18.0 Roadmap Enhancement includes a broad set of new capabilities introduced across the platform based on Client-Partner feedback and showcases our continued commitment to bringing innovative capabilities to our Client-Partners and their members.
ASAPP OXP® 17
ASAPP OXP Version 17.0 Roadmap Enhancement release includes several exciting new features and platform enhancements to the origination and engagement feature sets and represents the most ambitious version release of our platform. From an entirely new lending adjudication engine and improved lending application process, to support for prospect profiles, this version includes several new capabilities to improve Member and staff experience in multiple ways.
NEW FEATURES - ORIGINATION
ASAPP multiMATRIX™ Lending Adjudication Engine
The new ASAPP multiMATRIX™ Lending Adjudication engine is now available for use with the ASAPP OXP LOS modules for retail and business lending origination.
Key features related to this new decisioning engine include:
• New decisioning parameters available for use in approval and rate models
• Approval and rate models are now configured independently from products and can be shared between products if desired
• Support for importing model parameters from existing models during model creation to facilitate adding new models
• Support for exclusion criteria that can override model approvals if any of the configured conditions are met (e.g. bankruptcy indicators, judgements/collections on file)
• Support for rate modifiers that can apply rate increments or decrements based on the configured parameters
• Models are now managed within the Team Portal and become available for association to products in the LOS module
New Lending Summary & Result Views
A new lending summary section has been added which summarizes key parameters and information related to the overall lending application. This includes applicant and product-level information. Calculation summaries are included to present a breakdown of key ratio calculations and update as parameters are adjusted on the application.
Decisioning results have been updated to display results from the ASAPP OXP multiMATRIX™ Lending Adjudication Engine and allow for new override capabilities.
Application Flow Improvements
The lending pre-approval and final approval pages have been redesigned to support multiple lending products as well as remove hard stops related to lending decisioning results. New content blocks are available for managing the content on these pages.
Lending Product Switches
Lending products can be switched by staff in the backend during application adjudication, allowing flexibility to adjust products without requiring application re-submission. As part of the switch process, decisioning results are previewed to ensure applicants will qualify for the revised product before completing the switch.
Pre-Populating Applications
Applications can now be pre-populated by in-branch staff leveraging data from previously completed applications. This facilitates subsequent applications for the same Members to create staff efficiency during in-branch origination sessions.
Equifax Kount Identity Verification™
The Equifax Kount Identity Verification™ service has been integrated with the retail and business digital origination flows. For more information on this service, please visit Kount Identity Verification™ | Business | Equifax Canada
NEW FEATURES - ENGAGEMENT
Prospect Profiles
To provide Client-Partners a single platform to track existing and potential members, a new Prospective Member feature has been introduced. Staff users can now create profiles for prospective retail and business customers which can be accessed using the existing member search functionality in the site. These profiles support conversation, opportunity and interaction logging, and the full history can migrate to Member profiles once they originate and exist within the core banking system.
Group Assignments
In the event that an employee's capacity or schedule is unknown, users can now assign Conversations, Interactions and Tasks to User Groups. Entries assigned to User Groups display on the same pages as those assigned to individual users and can be re-assigned to other groups or individuals at any time.
Automated Sales / Workflow Association from AOS/LOS
Products can now be configured to automatically track sales and initiate workflows for CRM-enabled Client-Partners. Workflows can automatically be created based on more general application types as well, such as new member originations, facilitating new member onboarding workflow initiation.
ASAPP OXP Opportunity Engine™
The ASAPP Data Warehouse has been updated to intake data from the Origination and Engagement modules which will allow for new indicators, flags and aggregates to be added to the ASAPP OXP Opportunity Engine™. This transformed data will also be made available to Client-Partners licensing the engagement capabilities to support in-house reporting on origination and engagement activities, such as lending approvals or declines, or opportunity statuses and conversions.
The ASAPP OXP Version 17.0 Roadmap Enhancement release represents the most significant set of capabilities introduced to our platform in a single release and is the culmination of significant efforts from both the ASAPP OXP Platform Development team and our Client-Partners, who were heavily engaged in the planning, development and testing of these capabilities.
Previous Version ASAPP OXP® 16
Engage your members with ASAPP OXP’s latest version
ASAPP OXP Version 16 expands capabilities and builds upon existing functionality. From the innovative and configurable ASAPP OXP ENGAGE Widget™, which brings offer presentment to Client-Partners, to Client-Partner identified improvements and label updates, this update increases efficiency in multiple ways. Additionally, Client-Partners can gain new insights on members through Google Analytics 4 integration.
NEW FEATURES
ASAPP OXP ENGAGE Widget™ and Offer Management Capabilities
With Version 16, ASAPP OXP™ brings offer presentment and management capabilities to the Canadian credit union system. Client-Partners can seamlessly present and manage targeted offers and announcements for their members, improving member experience and boosting ROI. The ASAPP OXP ENGAGE Widget™ is available directly through Forge digital banking and will be made available for other digital banking platforms. Staff can import and deploy offers in batches, view activity summaries, customize messages and gain a deeper understanding of members.
The ASAPP OXP ENGAGE Widget™ is included as part of the Engagement feature set for credit union Client-Partners licensing the ASAPP OXP | Omnichannel Experience Platform. By leveraging Origination components within the Platform, secure authenticated sessions can be initiated for existing member account and lending origination applications from within digital banking, saving your credit union and members time.
The ASAPP OXP ENGAGE Widget™ can also be licensed separately for new ASAPP OXP Client-Partners and can be implemented in under a month and linked to any origination process.
Manageable Declarations - Retail Application
Manage declarations for retail members within the ASAPP OXP Account Origination Solution and Lending Origination Solution with ASAPP OXP Version 16. Client-Partners can manage existing declarations, easily create new ones, and control which declarations are presented. Within the application-level view, declarations now have a dedicated section, making them easy to organize and set-up.
Declaration settings can be changed, such as:
- Target channel,
- Member type (new or existing),
- Declaration type (mandatory or optional),
- Expected response
Additional Document Library Labels
ASAPP OXP Version 16 also brings with it a significant increase in the document library labels available to Client-Partners licensing retail Origination feature sets. These include labels for security/collateral, applicant identity, and guarantors, and enable more detailed information tracking for Client-Partners. Additionally, some older labels have been modified and improved. With this improvement, ASAPP OXP Origination documents will be better organized and clearly labelled, enabling staff to gain efficiency.
ASAPP OXP Version 16 Highlights
- Google Analytics 4 - The ASAPP OXP AOS and LOS Google Analytics integration has been upgraded to support GA4 as the Universal Analytics implementation has been deprecated. Client-Partners can choose to have this implemented upon launch or at any point after as their analytics needs change.
- Updates to Payment Information View - The Payment Frequency section on applications has been renamed to ‘Payment Information’ and frequency is now properly labelled as ‘Frequency’.
- Bug fixes – Version 16 also resolved some small bugs to maximize the user experience and functionality of the Platform.
ASAPP 15.0 HIGHLIGHTS
Increased Customization
With version 15, Client-Partners have more options associated with which data to collect, text to display, and fields to keep optional, keeping applications as streamlined as possible. ASAPP OXP understands that our credit union Client-Partners know their members best, and this release provides options to best serve members.
Resolved Issues
With this version comes updates (suggested improvements) that originated with our Client-Partners. Improvements that minimize the chances of error, reduce instances of cached issues, and resolve minor UI challenges were included. These updates help credit union members and staff focus on what matters most – members’ financial health.
More Content Blocks
New content blocks which guide applicants through account and lending origination processes have been introduced with version 15. Tooltips are also now configurable for a wider range of business and retail application fields / locations. With more answers to frequently asked questions, ASAPP OXP credit union partners will achieve more completed applications and more satisfied members!
More great things to come:
Keep an eye out for ASAPP OXP version 16 Roadmap Enhancement Release, on July 9th, which will see, among a host of other new features, the introduction of the much-anticipated ASAPP OXP offer presentment capability, within Central 1’s Forge digital banking platform.
Later on, version 17, releasing on November 26th, will complete the year’s Roadmap Enhancement Releases with a significant number of Origination and Engagement improvements and new capabilities added to the ASAPP OXP | Omnichannel Experience Platform.
ASAPP 14.0 HIGHLIGHTS
Straight-Through Processing enhancements
Straight-though processing (STP) was first brought to Client-Partners with ASAPP OXP version 13.0, allowing credit unions and their members to benefit from increased efficiency and reduced of human error. With version 14.0, new STP configurations empower Client-Partners that license the ASAPP OXP Account Origination Solution to enforce minimum credit score requirements and restrict applicants to either single or joint applications. Additionally, ASAPP version 14.0 brings support for straight-through processing of unsecured loan applications.
ASAPP OXP uniCORE™ development
This release continues ASAPP OXP’s expansion of ASAPP OXP uniCORE. Client-Partners who use this feature set can now leverage the ASAPP OXP Forge origination plug-in. Launched in early 2022, originally with a CGI RFS360 connection, the plug-in made ASAPP OXP Canada’s first account and lending origination platform integrated with an authenticated micro front-end plug-in within the Forge Digital Banking Platform. With the addition of the ASAPP OXP uniCORE™ DNA Connector this feature streamlines the account and lending origination process further. Keep a look out for more core banking integrations in future releases.
Expanded ASAPP OXP API and ASAPP OXP ECM feature set access
With ASAPP OXP version 14.0, the ASAPP OXP API and ASAPP OXP Enterprise Content Management are available for Client-Partners who license ASAPP OXP Engagement feature sets. ASAPP OXP API benefits include the ability for Credit Union staff to request application lists and details in real-time for integration with third party systems. ASAPP OXP ECM enables Client-Partners to securely store and backup documents from the comfort of an intuitive and configurable interface. The ASAPP OXP ECM also automatically attaches all account and lending origination documents within a member profile in the ASAPP OXP CRM resulting in significant efficiencies for staff.
ASAPP 13.0 HIGHLIGHTS
ASAPP OXP Team Portal™ General Availability for all Client-Partners
The ASAPP OXP Team Portal™ was first introduced with ASAPP version 11.0, giving credit union team members increased flexibility and efficiency when leveraging ASAPP OXP Engagement feature sets. Next, ASAPP enhanced the Team Portal overall UX/UI with the version 12.0 release. Now, with version 13.0, the ASAPP OXP Team Portal is being released to all Client-Partners as a new centralized access point for ASAPP Platform users of both Origination and Engagement feature sets.
The new interface gives Client-Partners the following benefits 24/7/365, from anywhere, through the use of any internet-connected digital or mobile device:
- Single sign-on interface provides access to all licensed/implemented ASAPP OXP feature sets
- Streamlined internal communication strategies including managing announcements and configurable links
- The ability to tailor how Origination and Engagement content is displayed
- Centralized user management within one administration portal for all ASAPP capabilities
ASAPP OXP Enterprise Content Management
ASAPP’s ECM feature set allows secure, intuitive, and effective document oversight by staff. This ECM functionality has been rolled out in version 13.0 to ASAPP’s strategic testing and deployment partner and ready for broad release in version 14.0 in Q4 of 2022. This integration supports auto upload and tagging of all ASAPP Origination documents to the ECM, demonstrating the benefits of using ASAPP’s complete Platform.
The ECM feature set allows:
- File and folder creation with advanced search capabilities
- Typing, sub-typing and tagging files for quick locating
- Linking files to member profiles
- Member-linked files to automatically appear in CRM Member Profiles,
- Group-level folder and sub-folder access in to restrict access to specific folders within your organization
- Bulk downloading files based on selected folder and search results
Straight-Through Processing for ASAPP OXP Origination
ASAPP version 13.0 introduces new capabilities to support straight-through processing. This convenient feature allows new members to have instant account and member share provisioning, card provisioning and digital banking access when applying for digital accounts. Straight-through processing increases efficiency and decreases the risk of human error from both the new member and credit union employee perspectives. This new functionality is currently available for uniCORE-to-DNA and uniCORE-to-Xchange-to-DNA connections.
ASAPP 12.0 HIGHLIGHTS
CUMIS Group Mortgage Protection (GMP) Integration
Frictionless mortgage protection is here for credit union members. ASAPP 12.0 brings GMP Insurance for mortgages to Client-Partners, speeding-up loan origination for new members both online and in-branch. This integration also provides the GMP creditor protection benefits program with their loan product suite in-branch, including lending facilities greater than $50,000 and / or members looking to add Loss of Employment protection plans to their credit facilities.
ASAPP OXP uniCORE™ Expansion with the DNA® Core API Connector
ASAPP continues to deliver cutting-edge solutions to credit union challenges through the development of the ASAPP OXP uniCORE™ Expansion with the DNA Core API Connector. With the ability to provide more agile, efficient, and cost-effective core banking connections, this technology was established as a middleware layer built on a modern Microsoft .NET Core microservice architecture. As of the version 12.0 release, it has been expanded to support DNA core API users and their connections to ASAPP OXP’s Origination and Engagement software. These upgraded services allow credit union members to receive faster support through retail / business deposit and lending account creation, card agreements, eAgreements, custom user fields configuration, improved committal interface / flow, and ASAPP OXP Engagement software capabilities (CRM, ECM, and Opportunity Management).
ASAPP OXP Data Warehouse
This exciting new feature leverages data from multiple sources to produce valuable insights as part of our Opportunity Management feature. Some of the convenient new functionalities include access to trends related to member and account-level data and indicators and opportunity generation within the ASAPP OXP Team Portal™. These new insights are enabled by querying member characteristics such as credit scores, account balances and average deposits. Additionally, the ASAPP OXP Data Warehouse leverages PowerBI connections for more advanced dashboarding or querying from the aggregate data set for those who license this through Office365. But that’s not all, the ASAPP Data Warehouse houses integral information with the ASAPP OXP Data Junction™ framework, which will be unveiled at the Fall 2022 Partner Forum.
ASAPP OXP Opportunity Engine™
The version 12.0 launch will help to credit union employees strengthen and form customer relationships through the release of the ASAPP OXP Opportunity Engine™. Client-Partner employees can gain deeper understandings of member relationships through the release of the ASAPP OXP Opportunity Engine™’s efficient and user-friendly querying abilities. Not only does it produce query results from core banking data in a few seconds, but this feature also generates lists of members for opportunity follow-up and assigns tasks to employees automatically.
Employees can search for results using the following:
- over 30 aggregate totals
- over 20 flags
- over 40 member-level attributes
- over 35 product-level attributes
MORE 12.0 UPDATES
- Increased efficiency – Improved address auto-parsing logic and checklists populating to application at initiation are just some of the new features which simplify administrative functions.
- Streamlined communication – New application list flags added to help identify channel origination, and new document library labels included along with expanded integration mapping capabilities all promote effective communication.
- Adaptable capabilities – The abilities to remove invalid IDs from application backend and include consumer payment obligations for both revolving and installment loan facilities for enhanced debt servicing calculations give Client-Partners increased flexibility. Additionally, Term Deposit flows have been enhanced to include additional data elements in front end and administrator portal
- New content block introductions for Jumio® and Flinks® to improve messaging
Keep your eyes peeled for ASAPP Version 13.0 – coming to UAT in August 2022. These exciting updates build upon the features of Version 11.0, detailed below.
ASAPP 11.0 HIGHLIGHTS
ASAPP IdentFI Biometric Identity Verification
Powered by Jumio
One of the most exciting additions in 11.0 is a new streamlined identity verification process, making it easier than ever to apply for your products or services. Through ASAPP IdentFI™, applicants can now have their identity validated in one simple 3-step process. This process not only helps validate applicant identity, but also uses OCR technology to extract information from the provided ID and pre-populate the applicant's personal information details, creating a shorter, friction-less application experience. Opening a simple demand deposit account can be done in under 5 minutes.
ASAPP inSIGHT Lending Adjudication Dashboard
Powered by Flinks
With our new ASAPP inSIGHT lending adjudication dashboard, we are able to leverage our Flinks integration and a custom set of Flinks Attributes to capture and display member data to inform lending decisions through the ASAPP LOS module. These data attributes provide insights into behaviour-based data through the banking information available through an applicant’s existing banking history with a connected FI. This allows you to view income information, payment behaviours, and other data points through the transaction history provided, giving you a more complete member view.
Business AOS/LOS UX Update
Our new Business User Interface Design is finally here! Complete with a more streamlined workflow, and a sleek design, its sure to take your small business application process to the next level. Perfect for in-branch, online and omnichannel origination opportunities and designed with both staff and applicants in mind, this newly designed business platform will surely be a way to improve member satisfaction and provide a differentiated experience.
MORE 11.0 UPDATES
- New Overdraft Auto-Decisioning for Chequing Accounts - ASAPP has now included Overdraft Auto-Decisioning functionality to our existing Chequing Account product configuration. Now you can fund your overdraft accounts with confidence using a simplified version of our LOS matrices to give a fast approval and rate to your applicants based on your unique credit model.
- New Document Portal - We’ve added functionality to help your team safely and securely request and receive supplementary documentation required from your applicants. This new functionality can be leveraged to require additional documentation relevant to the application process (ex. additional income verification, asset information, etc.) or can be used to custom request specific documents if necessary.
- Landing Page & Product Selection - In version 11.0, product selection landing pages have been updated to improve overall product selection experience. It's now even easier and more intuitive to add and modify products in your shopping cart.
- Personal Information Collection & Workflow - Collecting personal information is now divided into smaller sub-sections and saved as an applicant enters his or her information. This allows applicants to focus on 'bite-sized' chunks of information at a time and make data collection less intimidating.
- Declaration & Consent Management - The declarations and consents page has been updated to consolidate consents into one question, saving time by reducing the overall number of clicks required. A new configuration option has also been added to hide certain consents for existing Members.
- New Proof of Income Verification - Using our integration with Flinks, this update allows you to leverage financial data returned as one of the ways to verify and validate proof of income.
- Updated Review Page - The changes to the application review step make reviewing and updating information more intuitive. Sections are updated to match the revised order of data collection. Each section shows a condensed view of the information collected. Upon editing a section, the applicant is taken to the specific sub-section and returns directly back to the review screen after updating.
- Content Management - We’ve added the ability to filter content blocks by page, making things even easier for your teams to locate and update any new content adjustments you wish to make to your application workflow.
Looking to see all of these updates in action? Please request a demo below and we'll get back to you ASAPP!
